Most certainly! See our new advice tool and comparative table on the product pages for help with choosing the right water mixing and measurement equipment. If you still have difficulty choosing after going through these questions, please contact us and we will be pleased to provide further assistance. Our advice tool for the water chillers is still under development, but will be available soon. If you have any questions or need advice about this, it is best to contact us directly at sales@baktec.nl.

In principle this is not possible, as the device is manufactured on demand. However, standard product photos are available which will give you a good impression of this.

Yes we do. We now deliver to over 45 countries, but will naturally also deliver anywhere in the world where there is a need for our equipment.

Send us your order and your contact details by using our contact form or email these to sales@baktec.nl

This depends on which device is being delivered, whether we have the device in stock and how much time is needed to ship it. In view of the current economic instability, we recommend placing an order at least 4 weeks before the required delivery date.

You will receive a confirmation with the delivery date and we will not deviate from this date.

Please send an email to sales@baktec.nl.

It is possible to change your order by agreement (as long as the order has not yet been packaged/shipped/manufactured). Please send an email as soon as possible to sales@baktec.nl.

It is best to contact us at sales@baktec.nl to check the status of your order and whether it can still be cancelled.

You can make payments by bank transfer.

When you purchase your device, you will receive an installation manual. If you are unable to complete the installation using this manual, you can always contact us at sales@baktec.nl.

Yes, this is certainly possible from the CERES Pro series onwards. This series has been made specially for this purpose and has models equipped with RS484 and RS232 interfaces. Other interfaces such as Profinet and Profibus are also suitable for this purpose.

Please consult us before returning machines and parts by contacting us at sales@baktec.nl. We will then send you a repair form. Once you have returned the repair form, you can send us the device and we will ensure that it is repaired.

Kenauweg 25, 2331 BA Leiden, The Netherlands

Check the manual that you received when you purchased the device. It contains the most frequently occurring problems and simple ways to solve these. Naturally, if you are unable to solve the issue, you can always contact us at sales@baktec.nl.

Our equipment has a long service life, of 15 years on average. However, certain parts will eventually need to be replaced. The frequency at which these parts need to be replaced depends on various factors, such as the water hardness.

If you think that your device needs a service, you should contact the party where you purchased your device. If you purchased your device directly from us, please email sales@baktec.nl.

Yes. When you purchase your device, you will receive a user manual. If you are unable to solve the issue, you can always contact us at sales@baktec.nl.

All of our devices have a standard 2-year factory guarantee.

In addition to the technical specifications that you can find on our website, you will also receive these when you purchase your device.

Yes. When you purchase your device, you will receive a user manual. If you are unable to solve the issue, you can always contact us at sales@baktec.nl.

Our workshop is located in Leiden, in the Netherlands.

On average, our devices last no less than 15 years.